ShellysBistro ("we", "our", or "us") operates the ShellysBistro mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application available on Google Play Store and Apple App Store.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Profile Image (if uploaded)
B. Order Information
- Order history
- Selected items
- Special instructions
C. Location Information
- Precise location (if user allows GPS access)
- Approximate location
Location is used only for delivery services and improving user experience.
D. Device & Technical Information
- Device type
- Operating system version
- IP address
- App usage data
- Crash logs
- Device ID (used for analytics and ad attribution via Facebook SDK)
E. Payment Information
This app currently supports Cash on Delivery only. No payment card data is collected or stored.
2. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Process food orders
- Deliver orders to your location
- Provide customer support
- Send order updates and notifications
- Improve app performance
- Comply with legal obligations
3. Firebase & Third-Party Services
Our App may use third-party services including:
- Google Firebase (Authentication, Analytics, Crash Reporting)
- Facebook SDK (Login, Analytics, Ad Attribution)
- Push notification services
These third parties may collect information in accordance with their own privacy policies.
4. Device ID & Tracking (Facebook SDK)
Our app integrates the Facebook SDK to support social login and analytics. As a result, Device IDs may be collected and used for tracking purposes.
📱 App Store Connect — Tracking Disclosure
In accordance with Apple's App Store guidelines, we disclose the following:
- We collect Device ID which may be used for tracking purposes
- The Facebook SDK may use Device ID for ad attribution and analytics
- This data is indicated as collected for Tracking Purposes in our App Store privacy labels
- We use Apple's App Tracking Transparency (ATT) framework to request your permission before any tracking occurs
What does "Tracking" mean?
Tracking refers to linking data collected from our app with third-party data for advertising purposes, or sharing collected data with data brokers. The Facebook SDK may perform such linking for ad attribution.
Your Choice
When you first open the app, you will be shown an App Tracking Transparency permission prompt. You can choose to allow or deny tracking at any time via your device's Settings → Privacy → Tracking.
If you deny tracking, the app will continue to function normally. However, some Facebook-related analytics features may be limited.
5. Push Notifications
ShellysBistro may send:
- Order status updates
- Promotional offers
- Important service notifications
Users can disable notifications anytime from device settings.
6. Data Sharing & Disclosure
We do NOT sell your personal information.
We may share information with:
- Restaurant partners (to process your order)
- Delivery personnel
- Facebook (via SDK, for login and analytics — subject to their privacy policy)
- Legal authorities if required by law
7. Data Retention
We retain your information:
- As long as your account is active
- As required by legal obligations
- For dispute resolution and fraud prevention
Users may request deletion of their account at any time.
8. Account Deletion
Users can request account deletion by:
Upon request, we will delete personal data except where legally required to retain it.
9. Children's Privacy
ShellysBistro does not knowingly collect personal information from children under 13 years of age. If we become aware of such data collection, we will delete it immediately.
10. Data Security
We implement reasonable technical and organizational security measures to protect your information. However, no method of transmission over the internet is 100% secure.
11. International Data Transfers
Your information may be stored and processed on servers located outside your country, depending on hosting providers.
12. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Object to processing
- Opt-out of tracking via ATT settings on your iOS device
To exercise these rights, contact us at: ebayahmedalaisa@gmail.com
13. Permissions Used in App
The app may request the following permissions:
- Location access (for delivery)
- Storage access (for profile image upload)
- Camera (if profile image capture is enabled)
- Internet access (required for functionality)
- Tracking permission via ATT (for Facebook SDK analytics)
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted inside the app and on our official website.
15. Contact Us
If you have any questions about this Privacy Policy, please contact: